| The techno savvy travelers of today want their hotels | | | | - guest's details |
| to also provide them with the same quality of | | | | - reservation details |
| technology they have at home and the work place. | | | | - new reservation assignment |
| They demand full amenities and instant services. To | | | | - Create a new guest |
| cope with their ever increasing demands and cut | | | | - Create a reservation |
| throat competition, hotels need property management | | | | - Assigns a guest to a specific room(s) |
| systems that deliver performance, scalability, and | | | | - Access report of guests scheduled to arrive/depart |
| component integration. | | | | for a specific date |
| Property Management System | | | | - Print check-in cards for all/selected guest for a |
| The PMS or property management system is the | | | | specific date |
| core of the hotel it is the focal point where all | | | | - Check-in guests as they arrive |
| information from various parts of the hotel meet. In | | | | - Edit reservations past, present and future -change |
| fact it is the information hub for all secondary systems | | | | dates, rooms etc. |
| of the hotel. | | | | - Re-assign guests to a different room |
| The primary function of the PMS is to keep track of | | | | - Add charges to the rooms including gift shop, spa |
| guests, keep track of room status- vacancy or | | | | and restaurant charges |
| occupied details of all sales and transactions. But It is | | | | - Check-out guests including form of payment(s) |
| also used to improve customer services and provide | | | | including checks, traveler's checks and credit cards. For |
| interface with reservation systems and online bookings. | | | | non-cash payments a reference number is collected |
| The PMS is also often referred to as a front office | | | | (check number, authorization code etc) |
| system acts as the main point of contact between the | | | | - Receive transaction data from a credit card swipe |
| guests and the hotel management. The PMS receives | | | | machine |
| and provides information to all the parts of the hotel as | | | | - Manage the Work Shift |
| per need. It helps to manage all these information | | | | - Manage Spa details |
| processing system and adds accuracy, speed, power | | | | - Make group reservations for two or more rooms |
| to all parts of the hotel. In fact it without a PMS it | | | | reserved under one name. |
| would not only be hard but impossible to manage even | | | | Housekeeping |
| a small hotel, such is the necessity of a PMS. | | | | This is an important part of the PMS and should be |
| A good PMS has five main branches: | | | | seamlessly integrated to the Front Desk at all times. All |
| Administration | | | | communication - regarding rooms that need to be |
| In this all hotel functions are taken care of and is the | | | | cleaned, inspected and/or repaired should flow through |
| right arm of the PMS. You can create room | | | | here. |
| categories, establish tax rates- both sales and | | | | - Systems should automatically assigns room status at |
| occupancy taxes- and last but not the least; create | | | | the beginning of the day (dirty or inspect). |
| employee accounts and specify clearance limits. | | | | - Daily Housekeeping report of Staff access a |
| - Creation of room categories and features | | | | printable report of daily check-ins, checkouts, |
| - Set Rates by room categories and season | | | | occupancies, vacancies, and maintenance notes as |
| - Set season dates for multiple years | | | | well cleaning instructions should be available. |
| - Assign different clearance status' | | | | - A report or alert for Repair issues for the room with |
| - Add, edit and disable employees | | | | only unresolved repairs appearing on the daily |
| - Establish form of payment | | | | housekeeping report. |
| - Organize store inventory | | | | Point of Sale |
| - Set tax rates | | | | Point of Sales or POS systems can integrate |
| - Room Bed Type (Dorm Bed, Twin, Double, Triple, | | | | accounting, inventory management, hotel gift shops or |
| Campsite) | | | | restaurant/ bar billing and payroll modules. |
| - Bath & private or shared | | | | - Sale total along with taxes is updated as each item is |
| - You can assigns rates to all existing room categories | | | | added or deleted from the sale. |
| - Create profit centers: Gift shops, restaurants, etc. | | | | - Payment information can either be entered to |
| - You can add, edit and disable employee accounts | | | | complete the transaction or assigned to a guest's |
| clearance, limiting access to system functionality by the | | | | room for payment at a later date. |
| user login information. | | | | - A transaction number is available for reference |
| - You can create and assign local taxes to sale type | | | | - Staff is able to separate POS purchase from a |
| - You can list accepted forms of payment: cash, | | | | reservation in order for the guest to pay for them |
| check, credit, visa etc. | | | | separately |
| The Front Desk | | | | - Purchase details are stored and saved for future |
| In the front desk employees can login and access all | | | | reference |
| functionality associated with day-to-day front desk | | | | - A detailed receipt is available for printout should that |
| operations, including; bookings & reservations, spa | | | | be requested |
| and group management. They can access the status | | | | Online Reservations |
| -available/reserved/checked-in/out/blocked-the user | | | | This reservation interface should allow Web site |
| can also access information about that room including; | | | | visitors to book online. |