| Receipt printers sit on the retail counters of just about | | | | This is usually indicated by a green light. A red light |
| every type of retail business. They are essential to the | | | | would indicate a problem. |
| smooth running of retail businesses across the globe. | | | | 4. Check that the printer can feed paper. Usually there |
| The best way to avoid any problem with your receipt | | | | is a paper feed button. Press this. |
| printer is to care for it. | | | | 5. Ensure you are using the correct paper roll for the |
| - Keep it clean. Occasionally open the printer, vacuum | | | | printer. If the roll is too small or too large, paper jams |
| out dust, check for staples and paperclips and other | | | | can occur. |
| debris which may have fallen in. | | | | 6. Ensure the feeding and cutter inside the printer |
| - Keep it stable. Place the printer where it will not get | | | | mechanisms are free of debris. All sorts of things get |
| knocked or moved in the day to day activity at the | | | | into receipt printers such as coins, paper clips and |
| sales counter. | | | | cardboard. |
| - Use quality paper. Poor quality paper can lead to | | | | 7. Turn off the printer, take out the paper roll and turn it |
| problems. | | | | upside down, giving it a good shake. |
| - Keep plenty of paper printers will not work without | | | | 8. If you are using and old Dot Matrix printer, the slow |
| paper. | | | | and noisy printer, a dry ribbon can create a strain on |
| - Train all employees on how to load paper. Poor | | | | the feeding mechanism which can cause the paper |
| treatment of the printer could damage a sensor or | | | | feed to jam intermittently. Simply replace the ribbon. |
| some other part of the device. | | | | When all of these checks have been completed turn |
| Connected to Point of Sale software, the receipt | | | | the printer off, wait three seconds, and turn it back on. |
| printers have problems sometimes. While the first port | | | | Now restart the computer. If you are still experiencing |
| of call in the event of a problem should be the supplier, | | | | difficulties, consider calling an expert. |
| there are some safe basic steps which can be taken | | | | While these steps seem basic, they are the steps |
| to address any problem. These are basic solutions to | | | | which fix more than 95% of all calls to the retailer help |
| the majority of common receipt printer problems. Use | | | | desk at Point of Sale software company Tower |
| the following steps or advice from Help Desk experts | | | | Systems. The call resolutions have been logged and |
| used to working with retailers, to quickly resolve basic | | | | for receipt printers the advice which works is the most |
| printer issues: | | | | obvious and most basic. |
| | | | A good receipt printer will serve a retail business for at |
| 1. Ensure the printer is turned on. | | | | least five years and probably longer. The longer life is |
| 2. Ensure the paper roll is not low or empty. | | | | achievable with better care and attention from all who |
| 3. Ensure the printer lid is closed securely and properly. | | | | use the printer. |