| Using technology may be intuitive for furniture retailers, | | | | Store employees can further help customers by using |
| as the right furniture software can simplify their retail | | | | furniture software to track product warranties, as well |
| processes. In addition to this, leveraging technology can | | | | as the serial numbers of specific pieces. By easily |
| enable retailers and store staff to improve customer | | | | retrieving warranty information, store staff can give |
| service as well. In a retail furniture business, customer | | | | customers who need to have their furniture serviced |
| service cannot be overemphasized. Satisfied | | | | the peace of mind that they need. |
| customers bring valuable repeat business and referrals | | | | The right software can also enable store staff to |
| that can increase sales. Thus, retailers must focus on | | | | create and maintain service labor rates and hours, as |
| enhancing customer experience. | | | | well as to manage the inventory of service parts. By |
| The right software can help furniture retailers and their | | | | having this information on hand, furniture store |
| store staff members provide better service to | | | | employees can give customers a more accurate |
| customers. There are software solutions that integrate | | | | pricing quote for service orders, as well as good time |
| several retail processes and allow furniture store staff | | | | frame estimates of furniture servicing. |
| to manage service orders in real-time. Employees can | | | | By leveraging technology and the right software |
| easily access information such as purchase history, | | | | solution, furniture retailers and their staff members can |
| which is important when customers need to have their | | | | dramatically enhance customer satisfaction and build |
| furniture serviced. They can easily retrieve this | | | | lasting customer relationships. |
| information and process the service order faster. | | | | |