| Today Computers are an indispensable business tool | | | | |
| without which many business simply could not operate. | | | | Lets take another example: |
| Not only can these machines save you time and | | | | Gary runs a small chain of Sandwich Bars and |
| money some of their tasks would simply be impractical | | | | currently uses off the shelf software for his accounts, |
| for your workforce to perform, but are you really | | | | stock control and EPOS. There is a significant |
| getting the most from your machines? | | | | overhead of administrating his business as data must |
| | | | | be collected from each of his stores manually and |
| Within your business you probably have many | | | | then hand typed into each of the software applications. |
| computers all using off the shelf software, which for | | | | As Gary is on a tight budget a complete bespoke |
| many tasks they are perfectly suited for, but when it | | | | solution is beyond his reach. |
| comes to the software you use to operate your | | | | |
| organization the packaged software often comes up | | | | He selects a local development team and they |
| short. | | | | recommend that a custom EPOS system is built which |
| This isn't the fault of the developers of the software, | | | | will update both his existing accounts and stock control |
| they are simply creating a solution which is useful to | | | | systems automatically over the internet. Not only will |
| the vast majority of their customers, but at some point | | | | the system save him having to collect data from each |
| pre-built software operates in such a different way to | | | | store by hand but man hours saved typing this data |
| your business that it becomes an obstacle to | | | | into each of the applications he needs to run his |
| overcome. | | | | business. |
| | | | | |
| Consider the software you use for your business. You | | | | Later Gary decides he is going to improve the way his |
| probably have an accounts package, stock control | | | | business works and decides that he wants the |
| software and electronic point of sale software – | | | | customers themselves to build their own Sandwich in |
| none of which communicate with one another and | | | | store. |
| depend on your staff to key in data from one system | | | | His developers could recommend that the EPOS |
| to another. Each of these systems in their own right | | | | system is extended to allow customers to select the |
| are excellent solutions and serve you well but the man | | | | components of a Sandwich and build their own from |
| hours needed and the inevitable degree of human | | | | touch screen terminals while in the store. The details of |
| error is bothersome and costly. This is where bespoke | | | | the customized Sandwich would then be sent to the |
| software can help. | | | | appropriate screens for staff to prepare the |
| | | | | Sandwich. The new extension could also collect |
| A bespoke application is written to your specification | | | | payment from the customer once they have |
| and can be built to operate exactly as you wish your | | | | completed their order. |
| business to operate. For example: A bespoke EPOS | | | | |
| system could automatically update your Stock Control | | | | After the development Gary not only finds that he has |
| and Accounts software immediately after a | | | | saved money on the administration of his organization |
| transaction is completed, eliminating the need for your | | | | but has gained a competitive edge. With customers |
| staff to update the two systems by hand. A fully | | | | creating orders themselves via the touch screens and |
| bespoke solution could combine all three of these | | | | many paying at the terminal his staff are free to serve |
| systems into one and automate most of your back | | | | more customers and can prepare meals faster. |
| office operations. | | | | Additionally a new opportunity becomes possible. With |
| | | | | the computers themselves collecting orders and |
| It is also incredibly difficult to have off the shelf | | | | payment in store only a small amount of work is |
| software modified as you need when your business | | | | needed to enable customers to place orders over the |
| grows or changes in the way it operates. A bespoke | | | | internet – opening the door to a potentially new |
| application however can be modified and improved | | | | untapped source of customers. |
| upon whenever you need. | | | | |