| Point of sale (POS) is a technology for financial | | | | different POS systems. Kitchen monitors are used to |
| transactions at retail establishments, for example, at a | | | | view orders, and manage the operation. Systems are |
| supermarket. A POS system includes the hardware | | | | often enhanced with wireless systems which enable |
| and software used for checkouts, the computer-age | | | | communications. This allows servers to send customer |
| equivalent of a cash register. The most significant | | | | orders to the kitchen from any place within the |
| difference between a POS system and a cash | | | | restaurant and can be used to make credit card |
| register is communication. When a customer | | | | transactions more secure because the customer's |
| processes a transaction at the supermarket, | | | | credit card is never out of their sight. |
| automated response includes an update of inventory. If | | | | A new trend in POS, especially at supermarkets, is |
| necessary, a reorder to replace the item is processed, | | | | self-checkout. In a self-checkout system, the customer |
| the tax record is maintained, and the store | | | | scans the barcodes on the individual items. In the case |
| management system is informed. | | | | of produce, a scale is employed, and the customer |
| The main component of a point of sale system is the | | | | enters a code from a menu. Usually some kind of |
| computer. It is wise to use the POS computer for only | | | | validation is utilized to compare the items scanned with |
| sales transactions, reports, and inventory control, and | | | | the weight of the product. Payment on these systems |
| isolate use of POS computers from general purpose | | | | is similar to using an ATM machine. The benefits of this |
| activities. Use a separate computer for surfing the | | | | system include reduced overhead for staffing, and |
| web. | | | | also from reduced time that the customer must wait |
| Two standardized software systems in common use | | | | for checkout. |
| for POS are JavaPOS and OPOS. These standards | | | | RFID (radio frequency identification) is a technology |
| conform to the UnifiedPOS that is advocated by the | | | | that shows promise for self-checkout. With this |
| National Retail Foundation. JavaPOS was designed by | | | | technology, the POS process could eliminate the |
| Sun Microsystems, IBM, and NCR, and is a JAVA | | | | reading of bar-codes. Since RFID does require line of |
| compatible standard. OPOS (OLE for POS) is a | | | | sight (LOS), the customer could bag their purchases as |
| standard followed by Microsoft, NCR, Epson, and | | | | they make their choices, and not need to remove their |
| Fujitsu. OPOS is a Windows compatible standard | | | | items from the bag in order for an inventory of |
| (COM). Celerant, Intuit, MICROS Retail, Microsoft, NCR, | | | | purchases to be compiled. Integration of RFID readers |
| Oracle, and SAP are the most popular POS software | | | | into POS systems is not complicated. The interface is |
| solution providers. | | | | comparable to a bar-code reader. |
| Security is an issue for POS systems. Poorly | | | | Retail POS systems cost between $1,500 and |
| implemented systems are one of the leading causes | | | | $20,000. Options include bar-code scanners, credit card |
| of credit card data compromises. A well designed | | | | readers, and receipt/invoice printers. POS systems |
| system will encrypt wireless transmissions, and will not | | | | often are offered with integrated accounting modules |
| retain full magnetic stripe, credit card validation code, or | | | | and inventory control systems. Reports can be |
| PIN numbers. All sensitive traffic over public networks | | | | generated to include sales, costs, and profits by item, |
| should be encrypted. | | | | salesperson, category, or time-period. |
| There are several subsets of POS systems, each of | | | | The computer is an excellent tool for retail industry. By |
| which is worthy of further study. Industry specific POS | | | | marrying the cash register with a well-implemented |
| packages are available for auto repair shops, beauty | | | | computer system, significant enhancements to the |
| salons, pharmacists, dry cleaners and more. | | | | operation are possible. |
| The restaurant industry is well served by many | | | | |