| The most basic idea behind Holistic Managed Services | | | | In short, the recession may be causing some serious |
| is that the technology a company utilizes is assessed | | | | issues across the board, but it has created a great |
| from a business standpoint and brought into the fold of | | | | opportunity for companies to step up and make the |
| productivity - whether it is focused to generate real, | | | | transition to Holistic Managed Services programs. Here |
| bottom-line net income or to cut costs and effectively | | | | are the 3 phases used in the implementation of a |
| reduce operating expenses. In a nutshell it stops | | | | Holistic Managed Services program. |
| unnecessary spending on technology. | | | | Phase 1. - Assessment |
| At a time when businesses and their departments are | | | | First, complete an assessment of the existing |
| being forced to scale back more and more on | | | | infrastructure. During this process, it's a good idea to |
| resources; technology must be seen as a viable | | | | stop buying devices, software, and training - and stop |
| income producer at every level - not just a | | | | engaging new partners and signing new contracts. |
| break-and-fix expense or the piecemeal "sale and | | | | Once the assessment has been completed, these |
| service" of individual software, hardware, and training. | | | | purchases and decisions will be backed with solid |
| This is accomplished through overall business and | | | | return analysis. |
| financial analysis, product and process development, | | | | Phase 2 - Remediation |
| and effective stakeholder engagement. In general, this | | | | After Phase 1 - Assessment is complete, Phase 2 can |
| permits technology to be moved from overhead to | | | | begin - Remediation. During this phase, businesses |
| become a more vibrant part of business functions and | | | | invest in bringing their infrastructure to a more reliable |
| provide a better client / product / end-user experience. | | | | operational state. Many times it involves updating aged |
| A constant goal of Holistic Managed Services is to | | | | equipment in order to operate more effectively. |
| minimize TCO (Total Cost of Ownership) - by | | | | Phase 3 - Implementation |
| researching and recommending technology to reduce | | | | In this phase companies focus on their business, as the |
| energy costs in the data center, or suggesting the | | | | managed service provider takes over the responsibility |
| integration of accounting systems with inventory | | | | for successful day-to-day operations of the |
| systems, or other similar infrastructure changes. Under | | | | technology. It is also in this phase that corporate |
| a Holistic Managed Service program, this type of | | | | strategic initiatives take shape, and spending is focused |
| additional technological advice is part of the program - | | | | with laser-like clarity on the business' objectives. |
| and it is offered at no additional cost . | | | | |