| The Emirates stadium is home to Arsenal Football Club | | | | system is for use in two ways; a customer not |
| where the average number of fans to attend a | | | | present pre-ordering facility for corporate hospitality |
| premiership game in a season is 1,140,000. | | | | and secondly for food and drink transactions on match |
| Business Challenge | | | | days. |
| Arsenal FC required a fast, reliable card processing | | | | The installation involved the Micros POS system |
| solution to seamlessly integrate with the chosen Micros | | | | working with Thyron Chip and PIN devices, which are |
| point of sale (POS) systems which were situated at | | | | driven by enterprise editions of PC-EFT and |
| bar and restaurant outlets in the club and box levels | | | | connected to Arsenal FC`s chosen acquirer via a high |
| within the Emirates Stadium. | | | | speed X25 link. |
| Arsenal FC required a technology that would be able | | | | The solution, running on clustered Microsoft SQL |
| to cope with the predicted increase of transaction | | | | Servers provides a fully redundant and failover |
| volume that the new stadium was to bring. Previously, | | | | system. |
| Highbury Stadium had match day visitor capacity of | | | | Results |
| 38,419, the new Emirates stadium has a capacity for | | | | Since the Emirates Stadium opened its gates, |
| 60,000, a significant increase of 21,500 thousand people | | | | Servebase`s tailored PC-EFT software solution has |
| per match. We needed to ensure that the solution | | | | consistently coped with the high number of |
| would enhance the level of customer service and add | | | | transactions. When the half time whistle blows, the |
| to the overall visitor experience. | | | | system has proven to have the capability of |
| Business Solution | | | | supporting the huge volumes of near simultaneous |
| They chose Servebase`s PC-EFT processing solution | | | | transactions. The multi-threading application has |
| as it offers the key requirements for a stadium | | | | ensured that our outlets have been able to accept up |
| environment; fast transaction times and true reliability | | | | to sixteen authorisations per second, whilst others are |
| together with an online financial reporting tool. The | | | | being systematically queued for authorisation. |